No Wrong Door is an initiative supporting young people (aged 10 to 25 years) to help them find the support that they require. Young people find it difficult to navigate the service system, and continually have to re-tell their story. No Wrong Door aims to keep young people at the heart of service delivery. It is based on the premise that every door in the service system should be the right door. No Wrong Door services and schools commit to actively engaging young people, ensuring that each young person receives appropriate and adequate support for their needs, regardless of whatever door or service they walk through.
No Wrong Door is a commitment to working collaboratively in innovative ways to achieve the best possible outcomes for young people in the Outer East. While No Wrong Door applies to all young people (aged 10 to 25), the model is particularly advantageous in supporting vulnerable young people.
Service professionals share about No Wrong Door
Two key data collection tools have been developed for use by No Wrong Door organisations. The purpose of these tools is to ensure that a young person only has to tell their story once and their information is collected in a professional manner to assist in making referrals to support the young person’s needs. The tools aid organisations that may not have appropriate tools in place and are not intended to replace existing organisational tools. However, it is expected that organisations will accept No Wrong Door tools as a referral.
Initial Needs and Referral Tool
This is a multi purpose tool that can be used for both initial needs identification and referral. The Initial Needs and Referral Tool is to assist in uncovering underlying and presenting issues and is not a diagnostic process, rather it is a tool to determine the young person’s risk, eligibility and priority for service. Professionals can also use this tool to refer young people to other appropriate No Wrong Door Services.
Request for Service
This form can be used by a service or school that chooses not to complete the Initial Needs and Referral Tool, and instead chooses to refer the young person to an appropriate service in order to save the young person from having to re-tell their personal details, story and referral needs.