No Wrong Door is an initiative supporting young people (aged 10 to 25 years) to help them find the support that they require. Young people find it difficult to navigate the service system, and continually have to re-tell their story. No Wrong Door aims to keep young people at the heart of service delivery. It is based on the premise that every door in the service system should be the right door. No Wrong Door services and schools commit to actively engaging young people, ensuring that each young person receives appropriate and adequate support for their needs, regardless of whatever door or service they walk through.
No Wrong Door is a commitment to working collaboratively in innovative ways to achieve the best possible outcomes for young people in the Outer East. While No Wrong Door applies to all young people (aged 10 to 25), the model is particularly advantageous in supporting vulnerable young people.
Service professionals share about No Wrong Door
No Wrong Door "How To" Guide
A No Wrong Door “How To” Guide has been developed so that partnering services and schools organisations have a resource which they can use as a reference point to help them practice a No Wrong Door philosophy in the best possible way. The completed guide is a result of a vast amount of collaboration by services, schools and professionals across the Outer East. This approach has resulted in a manual that is Outer East specific and will benefit all of those professionals working under the No Wrong Door framework and philosophy.
For many practitioners practicing across the Outer East parts of this guide will be elementary. However, the No Wrong Door framework is far reaching and as such includes services, schools and professionals that do not have a background in completing screening and referral tools.
"How To" Guide - Initial Needs & Referral Tool
The following example Initial Needs & Referral Tool is provided to assist organisations using this tool. It provides annotations to highlight the important aspects of the form. This is a multi purpose tool that can be used for both initial needs identification and referral. The Initial Needs and Referral Tool is to assist in uncovering underlying and presenting issues and is not a diagnostic process, rather it is a tool to determine the young person’s risk, eligibility and priority for service. Professionals can also use this tool to refer young people to other appropriate No Wrong Door Services.
"How To" Guide - Request for Service tool
This form can be used by a service or school that chooses not to complete the Initial Needs and Referral Tool, and instead chooses to refer the young person to an appropriate service in order to save the young person from having to re-tell their personal details, story and referral needs. Most commonly the Request for Service form is used by a Level 3 Service that is not youth specific, or a Level 2 School, are not in a position to carry out an intake process and navigate the service system for young people. These services or schools will simply refer any young person to a Level 1 Service where they will carry out a full intake.
Further training is available by contacting the No Wrong Door project team.
Service Response Scales
A how to guide and scale support information have been developed for each of the service response areas on the Initial Needs and Referral Tool. Service professionals and schools can download these scales to assist in making an assessment of the concerns young people present with, and find suitable referral pathways that match the appropriate response level.
To download the scale click on the relevant support area below:
Intimate relationships and friendships (non-family) scale listing most common presenting issues for young people and appropriate service responses.
For further information contact the project team.